Shipping Policy.

Orders are processed after successful placement and, where applicable, confirmation of payment. Processing may include verification of order details, product availability, payment status and shipping serviceability.

Orders placed on weekends, public holidays or during periods of high order volume may begin processing on the next available business day.

We ship eligible orders to locations that are serviceable by our available courier or logistics partners.

Shipping availability may depend on the delivery PIN code, product, package size, courier network and other logistical factors.

Delivery periods displayed on the website, at checkout, through order tracking or in transactional communications are estimates based on available logistics information.

Delivery time may vary depending on:

An estimated delivery date is not a guarantee where circumstances beyond reasonable control affect logistics operations.

Any applicable shipping, delivery, handling or similar charge will be displayed before completion of the order where such a charge applies.

Shipping charges may depend on factors such as destination, order value, promotional eligibility, delivery method or package requirements.

Shipping charges applicable to a completed order will not normally change after order placement unless the order itself is lawfully modified with the customer's agreement.

Where tracking information is available, customers may receive or access courier, shipment or order-status information after dispatch.

Tracking scans are generated by logistics systems and may not always update in real time. A temporary gap between shipment movement and the latest tracking scan does not necessarily mean the parcel has stopped moving.

Customers are responsible for entering complete and accurate delivery information while placing an order.

• Recipient name should be entered correctly.
• Mobile number should be active and reachable.
• House, flat, shop or building information should be complete.
• Street, area, locality and landmark should be included where relevant.
• City, state and PIN code should be accurate.

Siffis Shop is not responsible for avoidable delivery failure caused solely by incomplete or incorrect shipping information supplied by the customer.

If you discover an address error after placing an order, contact us as soon as possible.

We may be able to update the address while an order is still in an early processing stage. However, address changes cannot be guaranteed once a shipment has been packed, manifested, handed to the courier or dispatched.

The courier may attempt to contact the recipient or visit the shipping address to complete delivery. The number and timing of delivery attempts depend on the courier's operational process.

Customers should keep the registered phone available around the expected delivery period and provide reasonable assistance to the courier where needed to locate the address.

If delivery cannot be completed after available courier attempts, the parcel may be marked undeliverable or returned to origin.

Depending on the courier or shipment type, delivery may require an OTP, signature, recipient confirmation or another delivery-verification method.

An order containing multiple products may, where operationally necessary, be fulfilled in more than one package or shipment.

Different packages from the same order may receive separate tracking details or arrive at different times.

A partial delivery does not necessarily mean the remaining item has been cancelled. Customers should check available order information before reporting a missing product.

Delivery can occasionally take longer than originally estimated because of logistics, weather, regional disruption, courier backlog, public holidays, address issues or other operational circumstances.

Where applicable law provides a consumer remedy for delivery beyond a stated schedule, that statutory protection will apply subject to applicable exceptions such as force majeure.

If tracking information indicates that a shipment may be lost or the shipment remains unresolved for an unreasonable period, contact us with the relevant order information.

We may coordinate with the logistics provider to investigate the shipment before confirming an appropriate resolution.

Where the shipment is confirmed lost before delivery, an appropriate replacement, refund or other remedy may be provided subject to availability and applicable law.

If the outer package appears visibly damaged, opened or tampered with at delivery, take reasonable care before accepting or opening it.

Product-related damage, defect or wrong-item concerns are handled according to our Return Policy and applicable consumer rights.

A shipment may be returned to origin by the courier when delivery cannot be completed.

• Recipient unavailable after delivery attempts.
• Recipient refuses the shipment.
• Delivery address is incomplete or incorrect.
• Recipient cannot be contacted.
• Location becomes unserviceable.
• Courier is otherwise unable to complete delivery.

If a prepaid order returns to origin, the available refund or reshipment option will depend on the reason for RTO, product condition, shipping costs where lawfully applicable and our Refund and Cancellation Policy.

Where Cash on Delivery is available for a particular order or location, the payable amount should be paid through the payment method accepted by the authorised delivery process.

Availability of Cash on Delivery may depend on PIN code, courier support, order value, product type, previous delivery history or operational restrictions.

Repeated refusal or misuse of Cash on Delivery orders may result in COD becoming unavailable for future transactions where reasonably necessary to prevent abuse.

An order may become undeliverable if the destination is not serviceable, the address cannot be located, delivery instructions are insufficient or another logistical limitation prevents delivery.

Where possible, we or the courier may attempt to obtain clarification. However, successful redelivery cannot be guaranteed after dispatch.

If the shipment returns to origin, any further action will be handled according to the facts of the order, applicable policies and law.

Shipping or delivery may be delayed or prevented by circumstances outside reasonable control.

Where an order is materially affected, we will take reasonable steps appropriate to the circumstances and applicable law.

Once an order has been delivered, any request relating to a wrong product, defective product, damaged product, return, replacement or refund is governed by the applicable Return Policy and Refund and Cancellation Policy.

This Shipping Policy is intended to operate consistently with applicable consumer-protection and e-commerce laws in India.