Refund & Cancellation Policy.

You may request cancellation of an order while the order is still being processed and has not reached a stage where dispatch or fulfilment can no longer reasonably be stopped.

To request cancellation, contact us using your registered email address where possible and provide the relevant order number.

A cancellation request is not considered complete until the order has actually been cancelled in our system or confirmation has been communicated to you.

Once an order has been dispatched, ordinary cancellation may no longer be possible because the shipment has already entered the logistics network.

If the product is delivered, any available return, replacement or refund option will be determined under our Return Policy, this Policy and applicable law.

In limited circumstances, Siffis Shop may need to cancel an order before fulfilment.

If we cancel a prepaid order after successfully receiving payment, the applicable amount will be refunded through an appropriate payment method.

Subject to verification and applicable law, refunds may arise in circumstances including:

• A prepaid order is successfully cancelled before fulfilment.
• We cancel a prepaid order after payment has been received.
• An eligible returned product is received and approved after inspection.
• A verified wrong, damaged, defective, deficient or materially misdescribed product qualifies for a refund.
• A payment is captured more than once for the same valid order.
• Payment is captured but no valid order is successfully created and the transaction does not automatically reverse.
• Another refund is required under applicable law.

Where a refund depends on return of a delivered product, the refund will normally be considered after the returned product reaches the designated return location and satisfies the applicable return conditions.

Please review our Return Policy for eligibility, exclusions and product-condition requirements.

A transaction may sometimes appear unsuccessful on the website even though your bank or payment application temporarily shows an amount as debited.

In many such cases, the payment provider or banking system automatically reverses the amount according to its own settlement process.

If the same successful order has genuinely been charged more than once, contact us with the order number and the relevant payment references.

After verification, any confirmed excess payment will be refunded through an appropriate payment method.

Wherever reasonably possible, an eligible refund for a prepaid transaction will be processed back to the original payment method used for the order.

We may request reasonable verification before processing a refund to an alternative payment destination where the original method cannot practically receive the refund.

Once a refund has been fully approved and all applicable return or verification requirements have been completed, we ordinarily aim to initiate the refund within approximately 5–7 business days.

After we initiate the refund, additional time may be required by the relevant bank, card network, UPI service, payment gateway or other financial institution before the credit becomes visible.

Where applicable law requires a different period, the legally applicable requirement will prevail.

Whether shipping or return-logistics charges are refundable depends on the reason for the cancellation or return.

Any deduction will be made only where consistent with the applicable policy and law.

Where a refund is approved for an order purchased using a promotional discount, coupon or other offer, the refundable amount is based on the amount actually paid for the eligible item, subject to the terms of the promotion.

A promotional coupon or one-time discount may not automatically be reissued after cancellation or return unless the applicable offer terms provide otherwise.

Subject always to statutory consumer rights, a refund may not be available where:

• A product does not qualify for return under the applicable Return Policy.
• The product was damaged through customer misuse, accident or unauthorised modification.
• A hygiene-sensitive product was opened and used and no valid defect claim exists.
• Temper glass or camera glass was installed and the request is only a change of mind.
• A battery was installed, misused or damaged and no verified product defect exists.
• The customer selected an incompatible model, used the product and it can no longer meet voluntary-return conditions.
• A materially different or unrelated product is returned.
• The request is fraudulent or intentionally abusive.

These exclusions do not prevent a refund, replacement or other remedy where one is required under applicable law.

Where Cash on Delivery is offered and an eligible refund is approved after payment was collected at delivery, we may request verified bank or other supported payment details from the customer.

Refund information must belong to or be lawfully authorised by the customer associated with the order.

Once a refund is successfully initiated by us, the final posting of funds may be controlled by an independent bank, card issuer, UPI provider, wallet service or payment gateway.

If you believe an approved refund has not been processed correctly, contact us with:

We will review available transaction information and provide reasonable assistance regarding the status of the refund.

This Policy operates alongside applicable Indian consumer-protection and e-commerce laws.