Return Policy.

Unless a different condition is expressly stated on the applicable product page, an eligible return request should be submitted within 7 calendar days from the date of delivery.

Return eligibility is determined according to the reason for return, product category, product condition and applicable consumer rights.

Subject to verification and the other conditions of this Policy, a return may be accepted where:

If an item arrives damaged, defective, incomplete or different from what you ordered, contact us promptly and provide your order information together with reasonable evidence of the issue.

For easier verification, we recommend reporting visible shipping damage or an obviously incorrect product as soon as reasonably possible after delivery.

For a voluntary or change-of-mind return, the product must normally satisfy all of the following conditions:

• Product is unused and in resalable condition.
• Original retail packaging is available and reasonably intact.
• Labels, seals and protective films have not been removed where relevant.
• Supplied accessories, cables, manuals and promotional items are included.
• Product has not been physically damaged, scratched, modified or misused.
• Serial number, model information or identification labels remain intact.
• Proof of purchase or applicable order information can be verified.

Different standards may apply to a product that is being returned because it was defective, damaged, misdescribed or incorrectly supplied.

Subject always to rights available for defective, damaged, misdescribed or incorrectly supplied goods, a voluntary return may not be accepted in the following situations.

Mobile accessories may be designed for specific phone models, charging standards, connectors, sizes or device specifications.

Customers should check the product title, description, model, connector type and available compatibility information before ordering.

We may request reasonable photographs, video, packaging images, serial-number information or other evidence where necessary to verify an alleged delivery, damage, compatibility or product-condition issue.

Such evidence is used to understand the return request and should clearly show the relevant product and reported issue.

Do not send a product to the registered office or any other address without first receiving return instructions from our support team.

After an item is received at the designated return location, it may be checked against the return reason and applicable eligibility requirements.

We ordinarily aim to complete the return inspection within approximately 2–5 business days after the returned product reaches the designated return location, although complex cases may require additional review.

Where an eligible defective, damaged or incorrect product claim is verified, a replacement may be offered where appropriate and where replacement stock is reasonably available.

If an appropriate replacement cannot be provided, an applicable refund or other remedy may be processed in accordance with our Refund and Cancellation Policy and applicable law.

Approval of a return does not necessarily mean that a refund has already been processed. Refund processing begins after the applicable return and verification requirements are completed.

Refund method, deductions where lawfully applicable, failed payment reversals and processing timelines are described in our Refund and Cancellation Policy.

A voluntary return request may be rejected where the product does not satisfy the applicable return conditions.

• Return requested outside the applicable voluntary-return period.
• Product has been materially used, altered or damaged by the customer.
• Essential accessories or components are missing.
• Product identity or serial information does not correspond with the order.
• Product falls within an applicable non-returnable category.
• Evidence reasonably indicates misuse, tampering or an unrelated product has been returned.

These exclusions do not remove any remedy required by applicable law for defective, deficient, spurious, misdescribed or incorrectly supplied products.

We may review return activity where there is reasonable evidence of fraudulent or abusive conduct, such as returning a different product, intentional damage, serial-number mismatch, repeated false claims or manipulation of the return process.

Legitimate consumer complaints and lawful consumer rights will not be restricted merely because a customer has previously made a genuine return request.

This Return Policy is intended to operate alongside applicable consumer-protection and e-commerce laws in India.